Summary

When you try to enable the Print directly to the printer option on the Snapshot printer, you may receive the following error message:

Printer settings could not be saved. Operation could not be completed.

Cause

This is an issue with the Black Ice printer driver utilized by Snapshot 7.

Workaround

Clear and reselect the Enable advanced printing features option before selecting the Print directly to the printer option.

To enable the Print directly to the printer option

1. Click Start, point to Control Panel, and click Printers and Faxes.
2. Select the Snapshot printer.
3. From the File menu, click Properties.
4. Click the Advanced tab.
5. Clear the Enable advanced printing features option.
6. Click Apply to save the change.
7. Reselect Enable advanced printing features option.
8. Click Apply to save the change.
9. Select the Print directly to the printer option.
10. Click OK to save the change and close the Lf Snapshot 7 Properties dialog box.

More Information

For a related issue, please see the following Laserfiche Knowledge Base article.

1001082 The Print Spooler May Become Unresponsive If a Print Job Name is Longer Than 142 Characters.