Summary

You may receive one of the following errors when using Laserfiche Agenda Manager 7.1, the Send to Laserfiche option in Microsoft Word, or when retrieving text from a Microsoft Word document:

• Normal.dot has been changed. Would you like to save the changes?
• Word cannot save this file because it is already open elsewhere. (C:\Documents and Settings\....\normal.dot)

Note: This issue only affects Laserfiche Agenda Manager 7.1 when the Agenda Manager Add-in for Microsoft Word is installed on a computer with Laserfiche client 7.x installed.

Resolution 1

This issue is resolved in Laserfiche client 7.1.2. Please upgrade to the latest version of Laserfiche.

Resolution 2

There is a hotfix available for Laserfiche client 7.1 and Laserfiche client 7.1.1. If you are experiencing this problem with an earlier version of Laserfiche client, you must upgrade to Laserfiche client 7.1 before applying the hotfix. The hotfix is an updated version of LFOffice11.dll (version 1.1.0.3).

To update Laserfiche client 7.1

1. Close any open instances of the Laserfiche client or Microsoft Word or Outlook.
2. Navigate to C:\Documents and Settings\Username\Application Data\Microsoft\Templates.
3. Delete any normal.dot or ~$normal.dot files located in this folder.
4. Click here to download a zip file containing the hotfix.
5. Replace the LFOffice11.dll file located in C:\Program Files\Common Files\Laserfiche\LFOffice with the version included in the zip file.
6. Register LFOffice11.dll.
   1. Click Start and then click Run.
   2. In the Run dialog box, type the following and click OK to register LFOffice11.dll.

      regsvr32 "C:\Program Files\Common Files\Laserfiche\LFOffice\LFOffice11.dll"

Note: This resolves the issues with the normal.dot template file with regards to Laserfiche Office Integration and Agenda Manager. If the normal.dot file has been modified or corrupted by another third-party add-in, this fix will not be able to resolve the problem. For more information on troubleshooting normal.dot errors, please see the following Microsoft Office Assistance article:
Word prompts me to save changes to the Normal.dot template

Related Links

For information on a related issue resolved by the same hotfix, please see the following article:

1000990 ISSUE: The Send to Laserfiche Option May Not Be Available If Another Application Previously Loaded Microsoft Word.