Summary

You may encounter a "Failed to extract text [2100]" error when using the Laserfiche client (version 7.1.x) to extract text from a large number of Microsoft Outlook 2003 e-mails. This error generally occurs after the text extraction process has successfully run on some of the e-mails. This article describes the cause and resolution for this issue.

Cause

This error is caused by a timing issue that the Laserfiche client encounters when interfacing with Microsoft Outlook 2003. The problem generally occurs when extracting text from a large number of e-mails at once, as this increases the likelihood that the timing issue will occur.

Resolution

There is a hotfix available for Laserfiche Client 7.1 and 7.1.1. The fix is an updated version of DocumentProcessor71.dll. The fix is included in DocumentProcessor71.dll (version 7.1.0.8 and later).

To update Laserfiche 7.1.x

1. Click here to download a zip file containing DocumentProcessor71.dll (version 7.1.0.8).
2. Replace the DocumentProcessor71.dll located at C:\Program Files\Common Files\Laserfiche\LFObjects with the one included in the zip file.
3. Register DocumentProcessor71.dll.
   1. Click Start and then click Run.
   2. In the Run dialog box, type the following and then click OK to register DocumentProcessor71.dll:

      regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\DocumentProcessor71.dll"

More Information

This hotfix addresses this error message when it occurs after some emails have already been processed. If this error message occurs before any emails have been processed, this hotfix likely does not apply. In that situation, the error message is generally caused by attempting to extract text from Microsoft Outlook e-mails when Microsoft Outlook has not been installed on the computer. If you receive a "Failed to extract text [2100]" error while extracting text from Outlook e-mails when no messages have been processed, please first confirm that Microsoft Outlook is installed.