Summary

If Snapshot is configured to generate text when printing from Adobe Reader, the resulting text may be strings of random characters. This issue occurs with when printing from Adobe Reader 6 or 7 using Laserfiche Snapshot (version 6 and 7). It does not occur with prior versions of Adobe Reader.

Cause

Laserfiche Snapshot can retrieve text associated with a file by communicating directly with the Windows application associated with it. In this case, PDF files are associated with Adobe Reader. However, the text produced by Adobe Reader (version 6 and 7) is unintelligible. As a result, the text associated with a document created by Laserfiche Snapshot under these circumstances is also unintelligible.

Workaround

After creating documents from PDF files, you should perform OCR on the images created for those documents by Laserfiche Snapshot. This will associate searchable text with your documents. In order to reduce confusion as to whether a document has been processed by OCR, you should disable the text generation feature whenever you print a PDF file. In Laserfiche Snapshot 6, 7.0 and 7.0.1, this process must be done manually. In Laserfiche Snapshot 7.0.2, it can be automated.

Important: The printing properties of Laserfiche Snapshot can be accessed in a variety of ways. The manner in which you access Laserfiche Snapshot printer properties determines the scope of your changes. The procedure described below will only affect the current print job. If you would like to change your default printer properties, please refer to the documentation provided with Laserfiche Snapshot.

To generate text for a Laserfiche document created from a PDF file in Laserfiche Snapshot 6, 7.0 and 7.0.1

1. From Adobe Reader, open the desired PDF.
2. From the File menu, select Print.
3. Confirm that Laserfiche Snapshot is the currently selected printer.
4. Click Properties.
5. Click the File Formats tab.
6. Make sure that either the Write Text File or the Generate Text check box is cleared.
7. Click OK.
8. Print the PDF file.
9. Perform one of the following:
   • Laserfiche Snapshot (version 6): Open the Laserfiche folder where you would like to store the document that will be created from the PDF file. Run LFAssist.
   • Laserfiche Snapshot (version 7): Once the Laserfiche Snapshot dialog box appears, set the desired document properties and then click OK.
10. Find the newly created Laserfiche document and then select it.
11. Perform one of the following:
    • Laserfiche client (version 6): From the Tools menu, select OCR/Index document.
    • Laserfiche client (version 7): From the Action menu, select OCR/Extract Text/Index.
12. Click OK to generate text for the Laserfiche document created from the PDF file.

To generate text for a Laserfiche document created from a PDF file in Laserfiche Snapshot 7.0.2

1. Open the Laserfiche Snapshot Configuration utility.
2. Select the Advanced tab.
3. In the Text Generation option, select Perform OCR on the images created for the print job to generate text and word locations by OCRing the images in the Laserfiche repository.
4. Click Ok.