Summary

Certain files and pieces of information are frequently requested for support cases dealing with Laserfiche Web Access 7. Having them ready can expedite the handling of your support case.

More Information

See the following Technical Support checklist.

Commonly requested files and information

• Please provide the information listed in the General Technical Support Checklist (1010992)
• Event logs: Event logs can be generated from the Event Viewer. For this program, the Application log is most relevant.
  1. Click Start and then click Control Panel.
  2. Open Administrative Tools.
  3. Open Event Viewer.
  4. In the Event Viewer window, select Application.
  5. From the Action menu, click Save log file as.
  6. Specify a name for the log file, choose to save as an .evt file, and click Save.
• webaccess.log: This file is generated by the Web Products Administrator's Utility.
  1. Open the Web Products Administrator's Utility.
  2. Select the Logging tab.
  3. Specify the path for the location at which you want the log to be generated.
  4. Change the Log Level to Complete.
  5. Click Ok.
  6. Repeat the steps that produce the Web Access error.