Summary

Certain files and pieces of information are frequently requested for support cases dealing with Laserfiche Server and Client. Having them ready can expedite the handling of your support case.

More Information

See the following Technical Support checklist.

Commonly requested files and information

• Please provide the information listed in the General Technical Support Checklist (1010992)
• error.log: The error.log can be found in the repository folder. This log file records repository-specific errors that occur when using Laserfiche. For example, if you are using Laserfiche and receive an error message when performing an action, the error.log file may contain a more verbose entry for that error.
• LFS.log: The file can be found in the Laserfiche Server installation folder. The default location is C:\Program Files\Laserfiche\Server. The Laserfiche Server writes server-wide information to this log file. Repository-specific messages are logged in the error.log file for the appropriate repository. For example, the Laserfiche Server will write information to this log file when the service is starting, such as the Windows user that the service is running under, names of registered repositories, etc.
• Event logs: Event logs can be generated from the Event Viewer. Generally, system and application logs may be relevant.
  1. Click Start and then click Control Panel.
  2. Open Administrative Tools.
  3. Open Event Viewer.
  4. In the Event Viewer window, select Application.
  5. From the Action menu, click Save log file as.
  6. Specify a name for the log file, choose to save as an .evt file, and click Save.
  7. In the Event Viewer window, select System.
  8. From the Action menu, click Save log file as.
  9. Specify a name for the log file, choose to save as an .evt file, and click Save.
• lfstartup.txt The file can be found in the Laserfiche Server installation folder; the default location is C:\Program Files\Laserfiche\Server.
• LFS70.dmp or LFS71.dmp or LFS72.dmp: This file can be generated on the computer hosting the Laserfiche Server if Laserfiche Server crashes. If the Laserfiche Server service uses a Windows domain account, the dump file should be located in C:\Documents and Settings\Username\Local Settings\Temp, where Username is the Windows domain account used by the Laserfiche Server service. The dump file can also be generated in the C:\Windows\Temp or C:\Temp.
• LFClient.dmp: This file can be generated on the client computer if Laserfiche Client crashes. The file should be located in C:\Documents and Settings\Username\Local Settings\Temp, where Username is the Windows account of the user logged in to the computer. Please note that the ability to generate Client dump files is only available in Laserfiche Client 7.1 and later.
• Licenses: The Server license file for Laserfiche 7 be found in the Laserfiche Server installation folder. The default location is C:\Program Files\Laserfiche\Server. The Client license file for Laserfiche 7 can be found in the Laserfiche Client installation folder. The default location is C:\Program Files\Laserfiche\Client.

Related Links

The LF Diagnostics utility can generate a report that includes the commonly requested files listed above. LF Diagnostics also records additional information useful for troubleshooting. For more information, please see the following Knowledge Base article:

1011990 Using the Laserfiche Diagnostics 2007 Utility.