Summary
This article documents the list of known issues with Laserfiche 7.1.2.
More Information
See the following list of known issues for version 7.1.2
| Product | Known Issue |
| Laserfiche Administration Console | 1001092 A "Unable to retrieve a list of databases." Error Occurs When Creating or Migrating a Repository on Microsoft SQL Server 2005. (23218) |
| Laserfiche Administration Console | 1000966 The Laserfiche Administration Console Loads Slowly in Certain Situations. (15650) |
| Laserfiche Administration Console | A Windows user account associated with a Laserfiche user account will not be copied when copying & pasting user accounts within the same repository when using the Laserfiche Administration Console. (18860) |
| Client | 1011110 An "Error 7390 (Object Locked)" Error Occurs When Migrating a Document from the Search Results. (16839) |
| Client | 1011098 An "Error 1722" Occurs When Installing the Laserfiche Client. |
| Client | 1011094 Errors Occur When Sending Files With Long File Names to Laserfiche from Windows Explorer. |
| Client | 1011086 An "Internal error 2738." Error Occurs When Installing Laserfiche. |
| Client | 1011085 An "Unknown error. [2500]" Error Occurs When Importing Documents into a Laserfiche Repository. |
| Client | 1011084 An "Ordinal 75 not found in mapi32.dll." Error Occurs When Starting the Laserfiche Client. |
| Client | 1011082 A "1607:Unable to install InstallShield Scripting runtime" Error Occurs When Starting the Installation. |
| Client | 1011079 A "Loading MSXML parser failed" Error Occurs When Importing a Briefcase or Attaching a Volume. |
| Client | 1001090 An "Error: 6000 (null)" Error Occurs When Sending E-mails with Attachments from Outlook 2003. (23604) |
| Client | 1000807 A "The repository was not found [7023]" Error Occurs When Unregistering a Local Repository. (17330) |
| Client | 1000697 Issues When Using the Laserfiche Client 6 with the Laserfiche Server 7. |
| Client | 1000698 Using the Laserfiche Client 6 and Laserfiche Client 7 on the Same Computer. |
| Client | 1000676 A "[7050] Open database failed: Cannot generate SSPI context." Error Occurs When Creating a New Repository. |
| Client | If you select a set of thumbnails and then choose to print, that set of thumbnails will not automatically be the specified page range for printing. (21520) |
| Client | Scrolling up and down rapidly in a folder with a large number of documents can cause the Laserfiche client to crash. (20679) |
| Client | The option to create custom toolbar buttons is only available for the Folder Browser window. You cannot create custom toolbar buttons for the Document window. (20117) |
| Client | Highlights and watermarks may print as solid color blocks when printing to PDF Distiller. (19513) |
| Client | Certain printer drivers contain an option called "Print graphics as raster." If your printer driver contains this option, make sure it is enabled. If it is not enabled, image highlights and watermarks may print as solid color blocks. (18350) |
| Client | If you have a Microsoft Office program installed, but have never started the program, you may encounter a configuration issue when you start the Laserfiche Client. You will be prompted for the Microsoft Office CD or given an error 1706. As a workaround, simply start any Microsoft Office program. For more information, please see Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;en-us;298385. |
| Client | When sending e-mail from Outlook to Laserfiche, Laserfiche may not recognize that an e-mail contains an attachment. As a result, the Import Outlook Message dialog box may not list the e-mail's attachment(s). This prevents you from separating the attachment from the e-mail message. Importing the e-mail message will always include attachments along with the message. (14299) |
| Client | Microsoft Outlook 2002 may display a "Virus attack" message each time Office Integration is used with Outlook. This is the default Outlook behavior when a menu item is added to Outlook 2002. This is not a security issue involving a virus. (11762) |
| Client | Color scanning does not work when using the Kodak scanner i840. Attempting to perform color scanning will generate the following message: cannot decompress image (61080). (13489) |
| Client | If the folder path specified for archiving audit events does not exist, you may receive a 7361 error. (16030) |
| Client | An administrator with the Manage Trustees privilege can delete Laserfiche user and group accounts. If this administrator does not also have the Set Trustee Privileges privilege, deleting all user and group accounts can create a scenario where the remaining administrator is unable to recreate the full set of user accounts. (10881) |
| Client | The following characters are unsupported for the name of a template or field: curly braces {}, brackets [], or quotation marks ". (11641) |
| The Outlook New Message window appears when sending a Laserfiche document as an e-mail attachment. If the main Microsoft Outlook application is also open, you will be unable to toggle between the two Outlook windows. Only the Outlook New Message window will be available while it is open. (18482) | |
| Laserfiche Repository Upgrade Utility | 1011060 A "There is already an index on table 'Doc' named 'IX_Doc_TocId'." Error Occurs When Upgrading a Repository for Use with Laserfiche 7.1.2. (23771) |
| Laserfiche Repository Upgrade Utility | If you unregistered a network repository hosted by Laserfiche Server (Team) prior to upgrading the Laserfiche Server, the associated databases will be detached from MSDE. The Insert option of the Laserfiche Repository Upgrade utility will not attach any detached MSDE databases to MSDE. You will need to manually attach these database to MSDE prior to upgrading the repository through the Laserfiche Repository Upgrade utility. (20668) |
| Laserfiche Repository Upgrade Utility | Data in the AuditSeries SQL table will not be kept when upgrading from Laserfiche 7.0.x to Laserfiche 7.1. If you wish to retain the data stored in this table, make sure to archive the your audit logs before upgrading to Laserfiche 7.1. This issue only affects installations that take advantage of Laserfiche Audit Trail and Laserfiche Records Management. (20259) |
| Laserfiche Scanning | 1011150 An "Error: Failed to send document Document Name. Error: Entry not found." Error Occurs When Scanning into an Existing Document. (23382) |
| Laserfiche Scanning | 1011142 The Laserfiche Deskew Image Enhancement Can Potentially Crash Laserfiche Scanning or Laserfiche Quick Fields When Run on Certain Blank Pages. (25042) |
| Laserfiche Scanning | 1011139 A "Failed to create (LFSOutputProcess.BPOutputProcess) object. Invalid class string." Error Occurs When Loading Laserfiche Scanning. |
| Laserfiche Scanning | 1011093 An "Internet Explorer Script Error" Occurs When Starting Laserfiche Scanning. |
| Laserfiche Scanning | 1011083 A "Failed to create license control for the following reason: class not registered." Error Occurs When Starting Laserfiche Scanning. |
| Laserfiche Scanning | 1000979 Upgrading Laserfiche Scanning 7.0.x to Laserfiche Scanning 7.1. |
| Laserfiche Scanning | Laserfiche TWAIN can encounter issues when used with a Fujitsu fi-4120C if you choose to use the feeder and also do not to use the default scanner settings. In this configuration, the scanner scans one page a a time and the paper does not fully come out of the scanner. As a workaround, switch the scanner to auto instead of the feeder. (23571) |
| Laserfiche Scanning | The Stop button in Laserfiche Scanning does not function when scanning from a Canon 7080 set to use "Panel Feeding." You should use the Stop button located on the scanner. (20753) |
| Laserfiche Scanning | When scanning with Kofax, clicking the Stop button will stop Laserfiche Scanning. While Laserfiche Scanning is stopped, the scanner itself will continue scanning the remaining pages in the feeder. Any pages scanned by the scanner after Laserfiche Scanning has been stopped will not appear in Laserfiche Scanning until you click the Scan button. (20635) |
| Laserfiche Scanning | When "auto feeding" is enabled on a scanner, clicking the Stop button will stop Laserfiche Scanning after an additional page has been scanned in. While Laserfiche Scanning is stopped, the scanner itself can continue scanning until the scanner timeout limit is reached. Any pages scanned by the scanner after Laserfiche Scanning has been stopped will not appear in Laserfiche Scanning until you click the Scan button. (20412) |
| Server | 1011130 Moving a Document By Drag/Drop Can Result in Slow Performance. (24482) |
| Server | 1011127 Laserfiche Server 7 Becomes Unresponsive for Laserfiche Client 6 Instances. (17232) |
| Server | 1011116 Indexing Documents Written in a Multi-byte Language Can Potentially Crash Laserfiche. (24698) |
| Server | 1011113 Adding a Page to a Document While that Document is Being Indexed Can Potentially Crash Laserfiche. (24677) |
| Server | 1001110 Versions of Laserfiche That Utilize MSDE 2000 are Not Compatible With Microsoft SQL Server 2005 Express. (23910) |
| Server | You cannot create or modify volume paths using mapped drives. You can use UNC paths to access network storage disks. (20978) |
| Server | 1000981 Laserfiche Performance Counters for a Server Are Not Available When Logged on to that Server Through a Remote Desktop Session. (19048) |
| Server | 1000765 Configuring Laserfiche to be Firewall Compatible. |
| Server | 1000710 Configuration Information for Laserfiche Server (Version 7) and Windows XP (Service Pack 2) or Windows Server 2003 (Service Pack 1). |
| Server | Adding support for Arabic to Windows may prevent the creation of a new repository. Restart the SQL Server and Laserfiche Server services. (15351) |
| Server | $Time$ tokens in a character field are always replaced using 24-hour time format. (19978) |
| Server | Due to changes to Laserfiche Records Management, do not use Laserfiche Client 7.0.x to perform records management operations. (19216, 19169, 19167, 19110) |
| Server | When using a terminal server, Laserfiche Snapshot 7.0.1 and earlier, Quick Fields 7.1 and earlier, Import Agent 6, and Laserfiche Client 6 will not share with the Laserfiche Client 7 a connection to the Laserfiche Server. (17446) |
| Server | A search cannot be cancelled. Please note that this is a server-side issue. You can cancel a search from within the Laserfiche client. Cancelling a search will cause the client to stop waiting for a complete list of search results and it will return the client to a usable state. The search will continue on the server as a background process until it is completed. (13655) |
| Server | The Laserfiche Server service will not shut down if any process (i.e. Laserfiche Client, Web Access, WebLink, etc.) is still connected to the Laserfiche Server after a crash. If this occurs, then you should end the Server process using Windows Task Manager. (11501) |
| Server | Laserfiche Server may become unstable if documents are imported while Microsoft SQL Server is running a scheduled job. (8572) |
Related Links
Please refer to the following article to learn more about Laserfiche 7.1.2.