Summary

Volume data may not be immediately deleted from the Windows file system following a transfer or final disposition action where volume data should be deleted.

Cause

Transfers and final disposition actions can be defined so that non-metadata information (image files/text files/electronic files) associated with the Laserfiche document are deleted from the Windows file system following the appropriate records management action. After performing the transfer or final disposition action, the Laserfiche document is immediately deleted or updated in the SQL database. The Laserfiche client will show that the appropriate document no longer exists or that the document no longer contains images/text. However, the image files, text files, or electronic file stored on the volume are not actually deleted until the next time a Laserfiche document is deleted.

Resolution 1

This issue is resolved in Laserfiche Server 7.1.2. Please upgrade to the latest version of Laserfiche.

Resolution 2

There is a hotfix available for Laserfiche 7.1.1. The fix is an updated version of LFEng.dll. The fix is included in LFEng.dll (version 7.1.1.420 and later). Laserfiche now immediately deletes the volume data upon performing the transfer or final disposition action.

To update Laserfiche Server

1. Click here to download a zip file containing LFEng.dll (version 7.1.1.420).
2. Replace the LFEng.dll found in the Laserfiche Server installation folder with the one included in the zip file.
3. Restart the Laserfiche Server service.
   1. Click Start, navigate to Control Panel, Administrative Tools, and select Services.
   2. Scroll down and select Laserfiche Server 7.x.
   3. From the Action menu, click Restart.