Summary

The installation does not successfully complete. You may receive the following InstallShield error message:

The wizard was interrupted before Product Name could be completely installed.

There may be no error messages during the installation, but the software does not correctly load when you start it. There may be MSIInstaller related messages in the Event Viewer.

Cause

Insufficient DCOM security settings can prevent the MSI installer from fully initializing. The following workaround is based on the Installshield article found at: http:/ /consumer.installshield.com/kb.asp?id=Q108324

To configure DCOM security settings

1. Click Start and then click Run.
2. Type the following and click OK to load the Component Services dialog box.

   dcomcnfg

3. Double-click Component Services.
4. Double-click Computers.
5. Click My Computer.
6. From the Action menu, click Properties.
7. In the My Computer Properties dialog box, Select the Default COM Security tab.
8. In the Access Permissions section, click Edit Default.
9. Make sure that your user account or System is listed and the Access Permission check box is selected.
10. If your user account or System do not have Allow Access, select the Access Permission check box. Or create a new profile with the necessary permissions.
    1. Click Add. The Select Users or Groups dialog box opens.
    2. In the Select this object type field, make sure that at least Users is entered. If not, click Object Types and select Users.
    3. In the From this location field, make sure your computer name is entered. If it is not, click Locations and select your computer.
    4. In the Enter objects name to select field, type a new object. Click OK.
    5. In the Access dialog, select the new object.
    6. Select the Allow Access check box.
    7. Click OK twice.
11. Close the Component Services dialog box.
12. Run the installation again.