Summary

Under certain circumstances, exporting an electronic file will generate a file that cannot be opened.

Cause

The Laserfiche Server stores file size information in the database tables. If the stored value does not match the actual value, the Client may not retrieve the entire file before exporting, thus creating an invalid file.

While the Standalone editions of the Laserfiche Client do not strictly install the Laserfiche Server, they do take advantage of the Laserfiche Server engine to communicate with the SQL database.

Resolution

This issue is resolved in Laserfiche 7.0.3 and later. The updated Laserfiche Server now correctly updates the SQL database table value if it is inconsistent with the actual value on the file system. Please upgrade to the latest version of Laserfiche.

Workaround

If you are using Laserfiche 7.0.2 and you do not wish to upgrade to the latest version, then you may apply a hotfix to your installation. The fix is an updated version of LFENG.dll. This fix is included in LFENG.dll version 7.0.2.530 and later.

To update the Laserfiche Server

1. Click here to download a zip file containing version 7.0.2.530 of LFENG.dll.
2. Replace the LFENG.dll found in the Laserfiche Server installation folder with the LFENG.dll included in the zip file. By default, the Laserfiche Server is installed at C:\Program Files\Laserfiche\Server.
3. Restart the Laserfiche Server.
   1. Click Start and then click Control Panel.
   2. Double-click Administrative Tools.
   3. Double-click Services.
   4. Scroll down and select Laserfiche Server 7.x.
   5. From the Action menu, click Restart.