Repository Access May be Denied When the Laserfiche Import Agent Service is Logged On as the Local System Account.

January 7, 2005 | KB: 1000810
Import Agent 6

Summary

In certain situations, the Import Agent service will be unable to log into the repository if the service is logged in as Local System account. The Event Viewer will display the following error message:

    Error: [-2147214999] Server not found. Login failed. (repository name)

Workaround

This issue can be avoided by enabling the Local System account to see the repository.

To enable the Local System account to see the repository

  1. Open up Windows Explorer.
  2. From the Tools menu, click Folder Options.
  3. In the Folder Options dialog box, click the View tab.
  4. Under Advanced settings, clear the "Hide protected operating system files (Recommended)" option.
  5. Click OK to save your changes and close the dialog box.
  6. From a text editor, open the LF.ini file located at C:\Documents and Settings\LocalService\Application Data\Lf.
  7. Under the [IPDatabase] section, add the following line:

    RepositoryName=ComputerName

    Where RepositoryName is the name of your repository and ComputerName is the name of the computer hosting the Laserfiche Server.
  8. Save your changes and close the text editor.
  9. Restart the Import Agent service.
  10. Repeat steps 1-3 and select the "Hide protected operating system files (Recommended)" option to once again hide the C:\Documents and Settings\LocalService folder.
  11. Click OK to save your changes.