Summary

After installing the Send to Laserfiche feature, the option does not appear in your Microsoft Office programs or Windows Explorer.

Cause

The Send to Laserfiche feature registers itself with Microsoft Office using a registry key. If you have installed the Send to Laserfiche feature and it does not appear, check the registry to see that the appropriate keys have been created. See Resolution 1.

The Send to Laserfiche Windows Explorer shortcut is only created for the Windows user that actually ran the installation. To make this feature available for other users, manually create the shortcut in each user's SentTo folder. See Resolution 2.

Resolution 1

If the Send To Laserfiche feature does not appear from within Microsoft Office, then you should make sure that the following registry keys exist:

• Laserfiche 7.0.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\AppName\Addins\LFOffice.SaveToLF

• Laserfiche 7.1.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\AppName\Addins\LFOffice11.SaveToLF

• Laserfiche 7.2.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\AppName\Addins\LFOffice72.SaveToLF

• Laserfiche 8.0.x:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\AppName\Addins\LFOffice80.SaveToLF

• Laserfiche 8.1.x:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\AppName\Addins\LFOffice81.SaveToLF

Note: The term AppName represents one of the following: Excel, Word, or PowerPoint.

For Outlook, the key is:

• Laserfiche 7.0.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\LFOffice.SaveInOutlook

• Laserfiche 7.1.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\LFOffice11.SaveInOutlook

• Laserfiche 7.2.x:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\LFOffice72.SaveInOutlook

• Laserfiche 8.0.x

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\LFOffice80.SaveInOutlook

• Laserfiche 8.1.x:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\LFOffice81.SaveInOutlook

If these registry keys corresponding to your version of Laserfiche do not exist, you should repair the Client installation.

Resolution 2

If the Send To Laserfiche feature does not appear in Windows Explorer, then you should manually create the Send to Laserfiche shortcut in the appropriate user's SendTo folder.

To create the Send to Laserfiche shortcut

1. Browse to the following folder:

   C:\Documents and Settings\UserName\SendTo

   Note: The term UserName represents the name of the Windows user for which you would like to add the Send to Laserfiche feature.

2. From the File menu, point to New and click Shortcut.
3. In the Create Shortcut dialog box, browse to the following path and click Next:
   • Laserfiche 7.0.x:

     C:\Program Files\Common Files\Laserfiche\LFOffice\SendToLf.exe

   • Laserfiche 7.1.x:

     C:\Program Files\Common Files\Laserfiche\LFOffice\SendToLf11.exe

   • Laserfice 7.2.x:

     C:\Program Files\Common Files\Laserfiche\LFOffice\SendToLF72.exe

   • Laserfiche 8.0.x:

   C:\Program Files\Common Files\Laserfiche\LFOffice\SendToLF80.exe

   • Laserfiche 8.1.x:

   C:\Program Files\Common Files\Laserfiche\LFOffice\SendToLF81.exe

4. In the Select a Title for the Program dialog box, name the shortcut:

   Laserfiche

5. Click Finish.