Summary

When you attempt to log in to a repository, you may receive the following error message:

Error 6000: Unknown Error

Cause

The possible causes for this error are listed below:

1. The Laserfiche Server service is not currently running. See Resolution 1.
2. Certain .dll files are not correctly registered. See Resolution 2.
3. Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1 is installed and/or DCOM security is not configured correctly. See Resolution 3.
4. DCOM is not enabled on the Laserfiche client workstation. See Resolution 4.

Resolution 1

Start the Laserfiche Server service.

1. Click Start and click Control Panel.
2. Open Administrative Tools.
3. Open Services.
4. Scroll down and select Laserfiche Server 7.x.
5. From the Action menu, point to All Tasks, and click Start.

Resolution 2

Re-register LaserficheServerObjects.dll (Laserfiche 7.0.x), LFSO71.dll (Laserfiche 7.1.x), LFSO72.dll (Laserfiche 7.2.x), LFCommonDialogs72.dll (Laserfiche 7.2.x), LfDocInterfaces72.dll (Laserfiche 7.2.x), and LFEngPS.dll.

1. Click Start and then click Run.
2. In the Run dialog box, type one of the following and click OK to register your version of LFSO:

   regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\LaserficheServerObjects.dll"

   regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\LFSO71.dll"

   regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\LFSO72.dll"

3. Repeat step 1.
4. Type the following and click OK to register LFCommonDialogs72.dll:

   regsvr32 "C:\Program Files\Common Files\Laserfiche\Controls\LFCommonDialogs72.dll"

5. Repeat step 1.
6. Type the following and click OK to register LfDocInterfaces72.dll:

   regsvr32 "C:\Program Files\Common Files\Laserfiche\Controls\LfDocInterfaces72.dll"

7. Repeat step 1.
8. In the Run dialog box, type the following and click OK to register LFEngPS.dll:

   regsvr32 "C:\Program Files\Common Files\Laserfiche\LFObjects\LFEngPS.dll"

Resolution 3

For more information on configuring Windows 2000, Windows XP (Service Pack 2), or Windows Server 2003 (Service Pack 1) with Laserfiche and configuring DCOM security, please refer to the following articles.

1000710 Configuration Information for Laserfiche Server (Version 7) and Windows XP (Service Pack 2) or Windows Server 2003 (Service Pack 1).

1000985 Configuring DCOM for Laserfiche Server 7 and Windows 2000.

Resolution 4

For more information on enabling DCOM on a Laserfiche client workstation, please refer to the following article.

1011029 Enabling DCOM for Laserfiche Client 7