Summary

This article documents known issues with Laserfiche Snapshot 6.05.

More Information

Snapshot Known Issues:

1000720 Laserfiche Snapshot Cannot Be Uninstalled If Another Shared Snapshot Printer Has Been Added.
1000721 The Print Dialog Box Appears When You OCR a HTML or HTM File.

• Watermarks may be overwritten and thus do not show up on a printed image. Watermarks are overwritten, because they are drawn onto the page before anything else. If the page to be printed contains an image, it will obscure the watermark. (14586)
• If a PDF uses embedded fonts, then the text in the PDF which uses those fonts will not appear correctly when printed to a Snapshot printer shared over the network. You can tell if a PDF has embedded fonts by viewing the document properties in Adobe Reader. (14676)
• The shared Snapshot output folder should not be set to a network folder. This type of configuration may generate files in C:\Windows\temp rather than the specified output folder. (14740)
• Text is shifted up or down when printing a WordPerfect document. This may prevent the generated image from matching the appearance of the document when it is printed to paper. (16005)
• If you do not have the Windows Manage Printers right on the Snapshot printer, be aware of the following:
  • You must disable LFAssist when updating electronic document images.
  • A dialog box asking you for login information will appear each time you attempt to update the images of an electronic document. You can cancel out of this first dialog box and not enter a user name and password. However, you must click OK to the second underlying dialog box.
  • The print queue must be empty.
• Using the Landscape option to print your documents may produce unexpected results. If you would like to print documents in a landscape orientation, you should use the Variable Paper Size option to specify the dimensions for the images to be printed. (10710)
• Laserfiche Snapshot does not support printing documents stored in a Laserfiche repository version 6.03 or lower (including version 5.x). If you would like to print Laserfiche documents, then you will need to upgrade to Laserfiche version 6.04 or use a legacy version of Laserfiche Snapshot. However, regardless of your version of Laserfiche, you may always use Laserfiche Snapshot to generate Laserfiche documents from other applications.
• When printing remotely with Laserfiche Snapshot from a computer on which Laserfiche Snapshot has been installed, the temporary file storage location will be set to the location defined for the local Snapshot printer. If the remote Laserfiche Snapshot printer has not been configured to override this setting, then it will try to print to this path on the computer hosting the shared Snapshot printer. If the path does not exist, the files will be created in the Windows temporary directory.
• When printing remotely with Laserfiche Snapshot from a computer on which Laserfiche Snapshot has not been installed, modifying printer settings will prompt the user to create the location specified for temporary file storage. Regardless of whether the user creates the folder, Laserfiche Snapshot will print to the correct location. (8732)
• When printing remotely with Laserfiche Snapshot, keep in mind that the temporary file storage location is always on the computer hosting the Laserfiche Snapshot printer. If you decide to use the Browse button, it will display the folder structure relative to the current computer (not the computer on which Laserfiche Snapshot was installed).
• Excel files cannot be OCRed from a Laserfiche repository while a cell in any Excel file is being modified. If this issue occurs, you may simply click off the cell in the offending Excel file. The OCR process will then continue to process the desired Excel file. (8087)
• On Windows 95/98/ME, when setting the temporary file storage location you should make sure that the desired location exists. If the desired path does not currently exist, then you should create it prior to setting the temporary file storage location. (1261)
• When using Snapshot with version 5.x, 6.0, 6.01, or 6.02 of a Laserfiche Standalone product (i.e. Executive, Plus, etc...), you should make sure that the Laserfiche Standalone product is not loaded when configuring or printing with Laserfiche Snapshot. If the Laserfiche Standalone product is loaded, then you may not be able to log into the repository through Laserfiche Snapshot. This will prevent Snapshot from performing repository validation and you will not be able to see the available templates, volumes, and folder structure of the repository where your documents will be stored. If this occurs, you may do one of the following:
  • If you do not need to retrieve repository information or validate your current settings, then you do not have to do anything. You can simply proceed with Snapshot configuration or assigning document properties.
  • If you would like to either retrieve repository information or validate your current settings, then you should simply close your Laserfiche Standalone product. From Laserfiche Snapshot, you should click the Repository Information tab. You should then click Change. This will open the Repository Login dialog box from which you will now be able to log into the Laserfiche repository.
• Laserfiche Snapshot can print to a variety of image formats. However, some of these formats will produce illegible or Laserfiche-incompatible images. A list of image formats that should not be used can be found below:
  • TIFF LZW
  • JPEG LAB
  • TIFF JPEG
  • TIFF Packed
  • RAW CCITT (All types)
  • IBM MMR IOCA

  Note:Each unsupported image format is labeled as "(Unsupported)" in the File format option (File Format tab of the Laserfiche Snapshot Printer Properties dialog box).

• The name of the Laserfiche Snapshot printer should not be longer than 32 characters. By default, the printer is called "Laserfiche Snapshot", which is only 20 characters long. This name can be checked from the Printers and Faxes window, which can be opened from the Control Panel. During the Laserfiche Snapshot installation, it will check the length of the computer name on which it is being installed. If the computer name is longer than 9 characters, then the Laserfiche Snapshot printer will be renamed to a shorter name. This ensures that Laserfiche Snapshot will work as a network printer. If you plan to rename the computer on which Laserfiche Snapshot has already been installed and you would like to use it as a network printer, then you should make sure that the following string is less than 32 characters: Printer_Name on Computer_Name. For example, if your printer name is the default and it is installed on Machine1, then your configuration would meet this requirement (There are 32 characters in "Laserfiche Snapshot on Machine1".). However, if your computer name were to be any longer, then you would have to reduce the number of characters used in the name for the Laserfiche Snapshot printer.
• When storing temporary files using the <<SNAPSHOTTEMPDIR>> variable, printing from certain applications, such as Windows Fax and Picture Viewer, will cause temporary files to be stored in C:\Windows\Temp instead of the desired directory. This may prevent your files from automatically being imported by LFAssist. However, you may manually import the list files into Laserfiche. (10298)
• Laserfiche Snapshot cannot be used as a network printer on Windows NT 4.0. However, you may install it as a network printer on Windows 2000/XP. After which, you will be able to print to the network printer from the Windows NT machine. You may also install Laserfiche Snapshot as a local printer on the Windows NT machine.
• When printing from a remote computer, if the computer on which Laserfiche Snapshot is installed does not contain one or more fonts used in the document being printed, then it will use the closest matching font instead. This new font will be used when creating the image for the page in question. This may also happen when printing PDF files with embedded fonts.
• Certain image formats (such as raw) may generate excessively large print jobs. Large print jobs may be very slow to process or even cause the print job to become unresponsive. A print queue containing an unresponsive print job can be cleared by restarting the affected computer.
• The Raw data type should not be selected as your print processor. Printing with this type of configuration may cause your computer to become unstable.
• When printing from Windows XP to a Snapshot network printer installed on Windows 2000, the "Start printing after last page is spooled" option should be selected under the Advanced tab in the Printer Properties dialog box. Any other printer configuration may cause the print job to become unresponsive. (10304)
• The watermark feature is not supported when printing web pages. Attempting to use the watermark feature when printing a web page will create an image of the web page without the watermark. (8569)