Summary

When you log into the database, you may receive the following error message:

7020: Cannot open this version of the database

Cause

The LaserFiche Client is a different version from the LaserFiche Server.

Resolution

Upgrade the Client to the same version as the LaserFiche Server or upgrade the Server to the same version as the Client.

Workaround

Note: This workaround is intended to allow a LaserFiche 4.3 Client to connect to a LaserFiche 5.03 Server. This workaround does not work with LaserFiche 6

If you are using an updated Server and an older Client and cannot upgrade to the newest Client, try the following workaround.

To configure the LaserFiche Server to allow legacy clients:

1. From a text editor, open the LFS.ini file. This file can be found in the C:\Windows directory on the computer hosting the LaserFiche Server.
2. Under the [Options] section, add the following line:

   LegacyClient=1

Note: Some features that are available with a new Client version will not be accessible with the old Client.