A "Setup Was Unable to Install ScanConnect." Error Occurs At The End of the ScanConnect Installation.

August 4, 2014 | KB: 1000290

https://support.laserfiche.com/kb/1000290/a-setup-was-unable-to-install-scanconnect-error-occurs-at-the-end-of-the-scanconnect-installation-

Laserfiche 6, Plus 6, Quick Fields 6, ScanConnect 6

At the end of the ScanConnect installation, you may receive the following error message:

Setup was unable to install ScanConnect. [-2147024891]

This error only occurs on Windows XP computers. A Microsoft hotfix documented in Microsoft Knowledge Base article 328310 and article 814995 was found to cause an issue with InstallShield 6.x.

Per Installshield's website, Microsoft Hotfix 329623 fixes the problem. After applying this hotfix, re-run the scanning installation.