Summary

When starting the LaserFiche Server, you may receive the following error message:

183: Cannot create a new file when that file already exists.

Cause

There are a number of causes for this particular error and they are listed as follows:

1. The LaserFiche Server license has expired. See Resolution 1.
2. The Windows account assigned to the LaserFiche for Microsoft SQL Server service does not have the necessary DCOM permissions. See Resolution 2.
3. Another application is using the same port as the one used for communication between the LaserFiche Server and Client. See Resolution 3.
4. A required file (LFLIC.ocx) has not been registered on the computer hosting the LaserFiche Server. See Resolution 4.

Resolution 1

The expiration date on your temporary version of the LaserFiche Server has expired. Please contact your certified dealer to update your license.

Resolution 2

There are two basic solutions for a service that has been assigned an account that does not have sufficient privileges. You may either assign a different Windows account to the LaserFiche for Microsoft SQL Server service or you may grant sufficient DCOM permissions to the user currently assigned to the LaserFiche for Microsoft SQL Server service. Instructions for both of these procedures may be found below.

To configure the user account for the LaserFiche Server service:

1. From the computer hosting the LaserFiche Server, load Services.
   1. Click Start.
   2. Select Control Panel.
   3. Double-click Administrative Tools.
   4. Double-click Services.
2. Select the service called "LaserFiche for Microsoft SQL Server".
3. From the Action menu, select Properties.
4. Click the Log On tab.
5. Make sure that the "This account" option is selected.
6. Under "This account", specify the name of a Windows user that has administrative privileges (including DCOM permissions) on the current machine. If you are not sure whether a user has sufficient DCOM permissions, please read the "To grant DCOM permissions" procedure below.
7. Under the "Password" option, type the password assigned to the specified user.
8. Under the "Confirm password" option, re-type the password specified in the previous step.
9. Click OK.
10. Stop and then restart the LaserFiche for Microsoft SQL Server service.

To configure DCOM permissions:

1. From the computer hosting the LaserFiche Server, load Component Services.
   1. Click Start.
   2. Select Control Panel.
   3. Double-click Administrative Tools.
   4. Double-click Component Services.
2. Expand Component Services.
3. Expand Computers.
4. Select My Computer.
5. From the Action menu, select Properties.
6. Click the Default COM Security tab.
7. Click Edit Default to load the Access Permission dialog box.
8. Click Add.
9. Type the name of the user that was assigned to the LaserFiche Server service. If it is a domain account, make sure to include the domain when specifying the user account (i.e. Domain\UserName).
10. Click OK to add the specified account.
11. Click OK to close the Access Permission dialog box.
12. Click OK to close the My Computer Properties dialog box.

Resolution 3

By default, the LaserFiche Server uses port 1888 to communicate with the LaserFiche Client. The LaserFiche Server can be configured to use any valid port. If another application is using the same port as the LaserFiche Server, then you should configure one of those applications to use a different port.

To reassign the port used by the LaserFiche Server:

1. From a text editor, open the LFS.ini file. This file can be found in the C:\Windows directory on the computer hosting the LaserFiche Server.
2. Under the [Server] section, look for a line that starts with "Port=". If this line already exists, then you should modify it to the desired port. Otherwise, you should create a new line that should look similar to the following:

   Port=1889

3. Save the LFS.ini file.
4. Load Services.
   1. Click Start.
   2. Select Control Panel.
   3. Double-click Administrative Tools.
   4. Double-click Services.
5. Select the service called "LaserFiche for Microsoft SQL Server".
6. Restart the LaserFiche for Microsoft SQL Server service.

Resolution 4

The LaserFiche Server requires certain files for proper operation. This error may arise when a required file (LFLic.ocx) is not properly registered on the computer hosting the LaserFiche Server.

To register LFLIC.ocx:

1. From the computer hosting the LaserFiche Server, click Start.
2. Select Run to load the Run dialog box.
3. Under the "Open" option, type the following line:

   Regsvr32 "C:\Program Files\Common Files\LaserFiche\System\LFLIC.ocx"

4. Click OK.
5. Load Services.
   1. Click Start.
   2. Select Control Panel.
   3. Double-click Administrative Tools.
   4. Double-click Services.
6. Select the service called "LaserFiche for Microsoft SQL Server".
7. Restart the LaserFiche for Microsoft SQL Server service.