Summary

This article documents known issues with Laserfiche Snapshot 7.0.

More Information

Known issues for version 7.0

• 1001082 The Print Spooler May Become Unresponsive If a Print Job Name is Longer Than 142 Characters. (23465)
• 1000720 Laserfiche Snapshot Cannot Be Uninstalled If Another Shared Snapshot Printer Has Been Added. (10600)
  
• 1000721 The Print Dialog Box Appears When You OCR a HTML or HTM File. (10602)
  
• 1000786 Printing Multiple Sheets in a Microsoft Excel Workbook. (17316)
  
• 1000820 PDF Text Does Not Print Properly when Performed from a Remote Terminal. (17454)
  
• 1000834 Images Appear Smaller When Printed in Landscape Orientation from Adobe Reader (version 5). (14472)
  
• 1000839 Deleting a Shared Snapshot Printer Does Not Remove the Printer Driver. (18020)
  
• Some applications such as Microsoft Word, Excel, and PowerPoint allow a user to specify Page Setup settings such as orientation and paper size. These settings will override the corresponding printer settings found in the Laserfiche Snapshot 7 Properties dialog box.
• When printing from within an application, if the Snapshot printer is not the default printer, certain printer settings may default to the settings set for the default printer. (23441)
• The $PrintJobName$ token has a 53 character limit. (23226)
• The print queue must be empty in order to snapshot an electronic document from the client. (18891)
• Installing Laserfiche Snapshot as a network printer on a computer on which terminal services has been installed does not allow users on that computer to print to it. Since OCRing electronic documents involves first creating images, this means that you will be unable to OCR electronic documents. (18405)
• Some printer driver settings are not saved, such as the position and color of embedded annotations. (17681)
• When printing documents that contain a watermark, the watermark is drawn onto the page before anything else gets drawn to the page. Thus, the watermark can become completely hidden after printing. (14586)
• If the PDF uses embedded fonts, then the text in the PDF which uses those fonts will not appear correctly when printed to a Snapshot printer shared over the network. You can tell if a PDF has embedded fonts by viewing the document properties in Adobe Reader. (14676)
• The shared Snapshot output folder should not be set to a network folder. If you do, then the files may be generated in C:\Windows\temp rather than the specified output folder. (14740)
• Text is shifted up or down when printing a WordPerfect document so that the created image file does not match the way the document looks when printed to paper. (16005)
• If you do not have the Windows Manage Printers right on the Snapshot printer, be aware of the following:
  • A dialog box asking you for login information will appear each time you attempt to update the images of an electronic document. You can cancel out of this first dialog box and not enter a user name and password. However, you must click OK to the second underlying dialog box.
  • The print queue must be empty.
• Printing a web page that contains frames can pop-up multiple Snapshot login and settings dialog boxes. (8676)
• Excel files cannot be OCRed from a Laserfiche repository while a cell in any Excel file is being modified. If this issue occurs, you may simply click off the cell in the offending Excel file. The OCR process will then continue to process the desired Excel file. (8087)
• The name of the Laserfiche Snapshot printer should not be longer than 32 characters. By default, the printer is called "Laserfiche Snapshot", which is only 20 characters long. This name can be checked from the Printers and Faxes window, which can be opened from the Control Panel. During the Laserfiche Snapshot installation, it will check the length of the computer name on which it is being installed. If the computer name is longer than 9 characters, then the Laserfiche Snapshot printer will be renamed to a shorter name. This ensures that Laserfiche Snapshot will work as a network printer. If you plan to rename the computer on which Laserfiche Snapshot has already been installed and you would like to use it as a network printer, then you should make sure that the following string is less than 32 characters: Printer_Name on Computer_Name. For example, if your printer name is the default and it is installed on Machine1, then your configuration would meet this requirement (There are 32 characters in "Laserfiche Snapshot on Machine1".). However, if your computer name were to be any longer, then you would have to reduce the number of characters used in the name for the Laserfiche Snapshot printer.
• When printing from a remote computer, if the computer on which Laserfiche Snapshot is installed does not contain one or more fonts used in the document being printed, then it will use the closest matching font instead. This new font will be used when creating the image for the page in question. This may also happen when printing PDF files with embedded fonts.
• Certain image formats (such as raw) may generate excessively large print jobs. Large print jobs may be very slow to process or even cause the print job to become unresponsive. A print queue containing an unresponsive print job can be cleared by restarting the affected computer.
• The Raw data type should not be selected as your print processor. Printing with this type of configuration may cause your computer to become unstable.

Related Links

Please refer to the following article to learn more about Laserfiche Snapshot 7.0.2.

• 1000102 List of Changes for Snapshot 7.0.2.