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Title ERROR: An "Error in function: dAddPortMonitor, Error code: 5" Error Occurs When Installing Snapshot 8.
Product Snapshot 8 (See detailed information)
Article ID 1012965
Posted 07-May-2012
Last Updated 07-May-2012


Summary

When installing the Laserfiche Client, the Snapshot 8 portion of the installation process may display the following error message:

    Error in function: dAddPortMonitor, Error code: 5.

    There was an error installing the printer driver. (-1)

Cause

A Microsoft security update may prevent the installation process from accessing "C:\Windows\System32\t2embed.dll"

Workaround

Please see Microsoft Knowledge Base article http://support.microsoft.com/kb/2639417 for more information and use the FixIt option to temporarily disable the update for the duration of the Snapshot 8 installation.



Applies to:
  • Snapshot 8


 
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